My Role
Full-stack product design across UX, UI & Systems
Client, Date, Duration
RMTsoft GmbH, 24 months (2021–2023)
Tools
Miro
Figma
Maze
To design a system that truly supports users, I started by mapping how work actually flows. This meant stepping into the shoes of each role in the WorkX platform — from first client touch to final delivery. The journey maps exposed key friction points, tool-hopping, and lost context — the invisible blockers behind missed deadlines and team misalignment.
Shown here: the Sales Manager’s journey. A clear look at where breakdowns happen, and how thoughtful UX can turn chaos into clarity.
The information architecture of WorkX was intentionally designed for clarity, scalability, and reduced cognitive load. As a Senior UX Designer, I focused on building a logical and predictable structure that supports the daily workflows of various roles — from project managers to procurement specialists. Clear segmentation, consistent page layouts, and prioritizations of key content enable users to navigate intuitively and accomplish tasks efficiently, regardless of their digital fluency. This structure becomes even more critical as the platform scales, ensuring long-term flexibility and system resilience.
Designing WORKX from the ground up required building a strong conceptual foundation. I began with rapid sketching to explore ideas quickly and visually align with user and business needs. These evolved into detailed wireframes, which — while technically low-fidelity — were intentionally high in functional precision.
This approach allowed us to simulate real user flows early on and run usability testing before any visual design was applied. It helped validate navigation patterns, page logic, and core interactions while staying agile.
The benefit: quick iteration with real feedback, faster stakeholder alignment, and early detection of UX issues.
The trade-off: detailed wireframes can be time-consuming and may blur boundaries between UX and UI — requiring clear communication within the team to avoid confusion.
As full-stack Product Designer on the WorkX project, I translated complex research insights and process audits into a unified interface language. The result: an intuitive, modular design system that meets the demands of high-stakes, real-world workflows in the furniture supply chain.
Every screen was shaped to serve enterprise-level complexity without overwhelming the user. Through dozens of iteration loops, I focused on optimizing speed, minimizing friction, and aligning each interaction with business-critical moments. The UI’s component-based architecture ensures that features are not only scalable, but maintainable long after handoff.
Clear information hierarchy, responsive design patterns, and micro-interactions work together to deliver a product that feels approachable — while packing the power needed by sales teams, field managers, and procurement leads alike.
Dashboard page: displays a quick overview with a donut chart, a sortable table of all offers, and a status feed of ongoing actions.
A complete project management flow — from a filterable project list to a detailed single-project view with grouped offers, documents, notes, and scheduled activities.
Examples of offers management screens showcasing a searchable status overview and an in-context modal for quick offer adjustments.
Order management views featuring a step-based tracker with structured tabs and a built-in mail modal for sending messages with relevant order documents.
Procurement interface showing supplier orders with invoices and confirmations, alongside a streamlined modal for adding key delivery acknowledgement details
The WorkX design initiative was a deep, cross-functional effort spanning multiple departments, stakeholders, and user types. From day one, I mapped real usage patterns into scalable design systems that could adapt across teams and roles.
🔧 120+ final high-fidelity screens
🔁 25+ unique user flows/use cases mapped and tested
🧩 One modular, maintainable component library powering every interface
💡 UX documentation for developer handoff, design QA, and future iterations
This foundation enabled consistency across the platform while supporting the flexibility needed for role-based customizations and future feature growth.
Usability & Validation: From Concept to Confidence
Ensuring usability and user trust was a central part of my process. I applied a multi-round validation approach to test how well the designs aligned with actual tasks, environments, and user mental models.
🧪 Remote moderated usability tests with field installers, sales, and admins
📱 Interactive prototypes reviewed by three partner companies across 2 rounds
💬 Qualitative feedback loops revealed pain points, mental shortcuts, and unmet needs
Impact:
✅ Task speed improved by 35%
✅ Navigation confusion dropped by 50%
✅ User confidence in data visibility significantly increased
These insights were continuously integrated back into the product, resulting in an interface that supports both precision and adaptability.
Challenges & Conclusion: Clarity Without Compromise
Enterprise tools often struggle to balance simplicity with power. One of the toughest challenges on WorkX was designing workflows that accommodate both first-time users and experienced operators, without fragmenting the experience or over-engineering the interface.
I worked closely with stakeholders across departments to unpack legacy processes, map out modern equivalents, and create experiences that reflect real tasks — not just features. Through persistent iteration and design-led decision-making, WorkX became more than just a tool — it became a platform that supports collaboration, reduces delays, and helps teams move with confidence.
The final result? A product that feels lightweight, but is built for heavy operations — helping teams quote faster, install smarter, and communicate clearer every step of the way.